1. Items Eligible for a Refund or Replacement

You may request a refund or replacement if:

• The item arrived damaged or defective, for example torn or missing pages, binding faults or printing errors.
• We sent you the wrong title, edition or quantity.
• The item is materially different from how it was described on our website or in our quotation.
• Your order was paid for but could not be fulfilled or delivered.

2. How Long You Have

Please report any problem within 7 days of receiving your order. Requests made after this period may not be accepted.

3. How to Request a Refund

Email epsilomg@gmail.com or call +234 (0) 803 5600 295 and include:

• Your name and contact details.
• Your order number or proof of payment.
• A short description of the problem.
• Clear photographs of the item, packaging and any damage, where applicable.

We may ask you to return the item before a refund or replacement is issued.

4. Change of Mind Returns

If you simply change your mind, you may ask to return an item within 7 days of delivery, provided that it is unused, unmarked, unopened where it was sealed, and in its original condition and packaging. Approval of these returns is at our discretion, and you are responsible for the cost of returning the item. Delivery charges already paid are not refundable.

5. Items We Cannot Refund

Unless the item is damaged, defective or wrongly supplied, we cannot refund:

• Books or materials that have been used, written in, marked or damaged after delivery.
• Items specially ordered, imported or printed for you on request, once the order has been placed with our supplier or printer.
• Digital materials, once access or download has been provided.
• Library or educational services that have already been delivered in line with the agreed scope.
• Items returned without prior approval from us.

6. Bulk and Institutional Orders

For school, library and other institutional orders, the terms in your quotation or agreement apply. Where those terms are silent, this policy applies, and any damaged or incorrect items must be reported within 7 days of delivery. Please inspect deliveries on arrival.

7. Inspection and Decision

When we receive your request and the returned item, if required, we will inspect it and tell you our decision within 5 business days. If your request is approved, we will offer a replacement, a credit note or a refund, depending on what is available and what you prefer.

8. How Refunds Are Paid

Approved refunds are paid to the original method of payment, or by bank transfer where this is not possible. Refunds are normally completed within 7 to 14 business days after approval. Your bank or payment provider may need additional time to show the funds.

9. Cancelling an Order

You can cancel an order before it has been dispatched, printed or placed with a supplier by contacting us as soon as possible. Once processing has begun, the order cannot be cancelled and Section 5 applies.

10. Late or Missing Deliveries

If your order has not arrived within the delivery time we gave you, please contact us. We will trace the order with our delivery partner and, if it cannot be delivered, we will send a replacement or refund you in full.

11. Contact Us